WorkSafe BC

I have been in a work-related accident, what do I do?

  • The first thing you should do is report your injury to your employer or a first aid attendant at work. A report will need to be completed by your employer to be sent to WSBC.

  • See your doctor! Go see your family physician, attend a walk-in clinic or the emergency department to have your injury assessed. Make sure to tell them your injury is work-related. A WSBC report will need to be completed.

  • Call WSBC to report the accident: 1-888-967-5377

  • You will will receive a claim number from WSBC, please keep this

When can I start therapy?

  • Once you have your claim number, call us as soon as possible to book your initial assessment. The initial assessment is covered by WSBC as long as you have a valid claim number, injury date, and your claim is pending.

  • From the date of your injury, it may take up to 4 weeks for your claim to be approved. If your claim is approved you can start treatment immediately. If your claim is pending, we offer a pay-as-you-go option until your claim is approved. Once approved you will be reimbursed these costs.

What do I need?

Please bring the following to your first appointment?

  • Claim Number

  • Injury date

  • PHN

  • A doctor's referral (recommended but not required if your first visit is within 60 days of your injury date

  • Employer contact information and description of your job duties

What are my responsibilities?

  • Initially, complete all required paperwork to ensure your claim is approved as soon as possible

  • As a general rule, WSBC recommends following up with your doctor every two weeks for updates - please check with your physician as this may not be necessary

  • Keep in contact with your WSBC case worker on a weekly basis

  • Attend physiotherapy 1-2 times per week or as required. Your therapist will discuss a treatment plan with you at your first appointment.

How long am I covered for therapy?

  • WSBC operates on a block system. There are 3 blocks, the initial assessment block (your first visit), the treatment block and the extension block.

  • If you are a NON-surgical client:

    • Your treatment block is 6 weeks in length (max 12 sessions) - in your last week of this block, if your therapist believes you require additional therapy they will request an extension

    • If an extension block is approved, you are covered for an additional 4 weeks of therapy (max 8 visits). Your therapist can continue to request extensions as long as they are needed, but they are only covered if WSBC approves them.

  • If you are a surgical client:

    • Your treatment block is 8 weeks in length (max 16 sessions) - in your last week of this block, if your therapist believes you require additional therapy they will request an extension

    • If an extension block is approved, you are covered for an additional 4 weeks of therapy (max 8 visits). Your therapist can continue to request extensions as long as they are needed, but they are only covered if WSBC approves them.

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