Cancellation & No Show Policy

In order to provide our patients with the best possible care, we operate on an appointment-based system. No-shows, late-comers and late cancellations impact greatly on our ability to provide a high quality service, by taking away an available spot from others in pain, or by interrupting the smooth running of the practice.

Out of respect for our therapists' time and other clients in pain, we require at least 24 hours notice if you need to reschedule or cancel your appointment. 

We do not accept cancellations via E-mail or text,

please call the office where your appointment

is taking place.


If less than 24 hours notice is given for a cancellation, a cancellation fee of $40.00 will be charged.  Consideration may be given for unavoidable circumstances. This fee is not covered by compensable bodies and must be paid by the patient. 

Repeated no-shows may be charged the FULL cost of the appointment.

If you are running late, please give us as much notice as possible. We will attempt to accommodate you, however, if there is a patient booked immediately after you, your appointment may understandably be cut short.